“Today's survey shows that more progress is needed to get 116 000 and 116111 services working across the EU:
116000 and 116111 numbers have been made publicly available in 24 countries (Austria, Belgium, Bulgaria, the Czech Republic, Cyprus, Denmark, Germany, Estonia, Greece, Spain, Finland, France, Hungary, Ireland, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Sweden, Slovenia and Slovakia) but not in Italy, Latvia or the UK. The deadlines for reserving these numbers were 30 August 2007 (116000) and 29 February 2008 (116111).
Most countries did little to inform potential service providers about the 116000 and 116111 numbers. This has delayed the take-up of these numbers by potential providers, mostly non-governmental organisations. Greater efforts – press releases, e-mails/letters to potential providers, meetings – were made in Finland, France (for 116000), Ireland, Lithuania, the Netherlands, Portugal and Sweden.
Potential hotline providers have expressed interest in 116000 in Belgium, the Czech Republic, Denmark, Germany, Greece, France, Hungary, Ireland, Italy, Malta, Latvia, the Netherlands, Portugal, Romania, Slovakia and the UK, while potential 116111 helpline providers have come forward in Bulgaria, the Czech Republic, Denmark, Germany, Estonia, Greece, Finland, Hungary, Ireland, Luxembourg, the Netherlands, Portugal, Romania, Sweden, Slovakia and the UK. However, only seven Member States (Belgium, Portugal, Greece, Denmark, Hungary, the Netherlands and Slovakia) have assigned 116000 to service providers while ten others (Bulgaria, the Czech Republic, Denmark, Germany, Greece, Finland, Hungary, Portugal, Sweden and Slovakia) have assigned 116111.
So far, only Hungary has reported that both 116000 and 116111 are operational. It is up to hotline and helpline providers to launch services once a Member State assigns them a number. These service providers must be able to adequately handle free of charge calls 24/7, nation-wide. The Commission closely follows implementation in the Member States.”